Privacy Policy

1. Who we are

Lotti Homes Pty Ltd (Lic. BLD 286009) is a family-owned custom home builder in Adelaide, South Australia. In this policy "we", "us" and "our" mean Lotti Homes. It explains what personal information we collect through our website and the Lotti Homes app, how we use it, and the choices you have. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

2. What we collect

• Enquiries. When you use our contact form we collect your name, email, phone number and the details of your project.
• Site safety records. Workers and subcontractors who complete a site induction or daily check-in give us their name, company, trade, supervisor, answers to safety questions and a typed signature.
• The Lotti Homes app (clients). If we build or renovate for you, we keep your name, email, mobile number, any second contact, your site address, notes about access and contact preferences, your project schedule, photos, documents and the messages you send us. Photos and files are only uploaded when someone chooses them; the app never reads the rest of your photo library.
• Subcontractors and suppliers. For the trades who work on our projects we keep business and contact details (business name, contact name, phone, email, ABN) and licence, insurance or White Card certificates they give us.
• Enquiries we follow up. If you enquire about a project we may record your details, notes from our conversations and any quote we prepare, so we can follow up.
• The Lotti Homes app (our team). Our staff have accounts with their name, email and settings. Staff can connect a Google Calendar, covered in section 5.
• Account login details. App accounts are created for our clients and team. We hold your email address and a sign-in password. The password is stored in scrambled (hashed) form by our sign-in provider, so we can never see it. Your phone also keeps a sign-in token so you stay signed in.
• Notification settings. If you turn on notifications, we store a token that identifies your phone to our notification providers (Apple's notification service and Google's Firebase Cloud Messaging), plus your notification choices.
• Website analytics. Cloudflare collects general visit statistics for our website, such as which pages are viewed and the broad location and device type of visitors. We use them only to understand and improve the website.
• Technical information. Our website loads fonts from Google Fonts, so Google may receive your IP address and browser details when a page loads.

3. How we use it

• To reply to enquiries and prepare quotes.
• To plan, build and manage your project, keep you updated, and record who was on site and when.
• To run the app: signing you in, showing your project, and delivering messages and notifications.
• To meet our legal, licensing, insurance and workplace health and safety obligations.
• To keep our systems secure and fix problems.

We only collect and use clients' personal information because they are our clients and it relates to their job. We don't sell your information and we don't use it for advertising.

4. Face ID, Touch ID and notifications in the app

• Face ID / Touch ID (optional). You can choose to unlock the app with your phone's Face ID or fingerprint. The check happens on your phone, and the app is only told "yes" or "no". Lotti Homes never receives, sees or stores your face, fingerprint or any other biometric data.
• Push notifications (optional). If you allow them, we send updates about your project, such as a new stage starting, a message from our team, a document shared with you, or a weather notice. They are delivered through Google's Firebase Cloud Messaging and Apple's notification service, which receive your phone's token and the notification text so they can deliver it. We don't use notifications for marketing. You can turn them off at any time in your phone's Settings or in the app.

5. Google Calendar data

A member of our team can choose to connect their own Google Calendar to the app. If they do, we ask Google for permission to create, update and remove calendar events, and we store a secure token that lets the app do that on their behalf.

• We use calendar access only to add, update and remove the bookings made in the Lotti Homes app, such as site visits, consultations and contractor jobs.
• We do not read, copy or store the person's other calendar events.
• We do not share calendar data with anyone, use it for advertising, or use it to train any AI or machine-learning model.
• The person can disconnect at any time in the app's Settings, which deletes the saved token. They can also remove access from their Google Account settings.

The app's use of information received from Google APIs adheres to the Google API Services User Data Policy, including its Limited Use requirements.

6. Who we share it with

We share personal information only where it's needed to do the job:

• Our service providers who host our website and app, store data, deliver email, text messages and notifications, measure website traffic and process form submissions. These include Supabase, Cloudflare, Resend, Google (including Firebase Cloud Messaging), Apple and Web3Forms.
• Subcontractors and suppliers working on your project, limited to what they need, such as the site address and a contact number.
• Regulators, insurers and advisers where the law or a legitimate claim requires it.

7. Storage outside Australia

Some of our providers may store or process information on servers outside Australia. Where that happens we take reasonable steps to make sure the information is handled in line with the Australian Privacy Principles.

8. Security and how long we keep it

We use access controls, encrypted connections and restricted accounts to protect your information. We keep building and project records for 7 years after a project finishes, to meet our warranty, licensing, tax and legal obligations, and keep enquiries that don't become projects for a limited time before deleting them. Site induction and check-in records are kept for as long as workplace health and safety rules require. When information is no longer needed we delete or de-identify it.

9. Your choices and rights

You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it, and you can ask us to stop contacting you. Email us at lottihomes@outlook.com. We'll respond within a reasonable time, usually within 30 days. You can also delete your app account yourself with Delete account in the app's Settings. Your sign-in is removed straight away, and we may need to keep project records for the period in section 8 where the law requires it, which we'll tell you about.

10. Complaints

If you think we've mishandled your information, contact us first at lottihomes@outlook.com and we'll try to put it right. You can also complain to the Office of the Australian Information Commissioner at oaic.gov.au.

11. Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed, and the current version is always on this page.

12. Contact us

Lotti Homes Pty Ltd, Adelaide, South Australia
Email: lottihomes@outlook.com
Phone: 0427 448 836